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Scope of application
These General Terms and Conditions of Sale (hereinafter referred to as the ‘GTCS’) govern all sales of products offered by the company Baragnouma (hereinafter referred to as ‘the Seller’) on its online shop. They are accessible and can be consulted at any time on the online shop website.
Products
The products offered for sale by the Seller are African musical instruments, made with care using traditional methods.
Unless specified in the item sheet, all photos correspond to the instrument offered for sale.
In general, only the item sheets for accessories contain non-contractual photos.
Prices
Product prices are quoted in euros and CFA francs (XOF) and are valid at the time of ordering. They may be modified at any time by the Seller, but the prices applied to an order are those in force at the time the order is validated.
For products shipped from Burkina-Faso, products are invoiced exclusive of tax.
VAT may be required by customs upon entry of the goods into the European Union or other countries that apply this tax to imports. The tax is payable by the buyer.
In the event of refusal to pay the tax, the goods will be returned to the sender and will be reimbursed only after delivery and excluding carriage costs (outward and return).
Order
The Customer places an order by completing the order form available on the online shop website. By validating his/her order, the Customer declares that he/she has read and accepted these GCS without reservation. The sale will not be considered final until the Seller has sent an order confirmation.
Payment
Payment for purchases is made online by credit card or Paypal. Payment is due in full at the time the order is placed, but a system of payment in 4 installments free of charge is available for eligible customers.
Delivery
Products are delivered to the address indicated by the Customer at the time of ordering.
Delivery times are given for information only and may vary depending on the availability of the products and the place of delivery.
The Seller undertakes to make every effort to deliver the products as quickly as possible, but cannot be held responsible for delays in delivery beyond its control.
No order may be cancelled or reimbursed on the grounds of late delivery.
In the event of a return to sender, the refund will only be made once the parcel has been received by the seller. The amount of the refund will be exclusive of delivery costs (outward and return).
Right of withdrawal
In accordance with current legislation, the Customer has a period of 14 days from receipt of the products to exercise his right of withdrawal, without having to justify his decision or pay any penalties. The cost of returning the goods shall be borne by the Customer.
Guarantees
The Vendor guarantees that the products conform to the description given on the online shop website. In the event of non-conformity of a product, the Customer may request its replacement or reimbursement under the conditions provided for by law.
Liability
The Vendor may not be held liable in the event of non-performance or poor performance of the contract due either to the fault of the Customer, or to the insurmountable and unforeseeable fault of a third party to the contract, or to a case of force majeure.
Disputes
In the event of a dispute, the parties undertake to seek an amicable solution before taking any legal action. In the absence of an amicable agreement, disputes will be brought before the competent courts of Burkina Faso.
Signed in Bobo-Dioulasso on 04/04/2024.