The transport of your package
All our instruments are shipped from Burkina-Faso by the national post office, "Sonapost" and will be delivered to you by the national post office of your country of residence.
Packages are generally shipped within 48 hours after receipt of payment for the order (except for covers and other custom orders).
The average delivery time noted for France is approximately 2 weeks from the date of filing. Allow 1 or even 2 weeks more for other European countries. For destinations outside Europe, the average time is around 1 month.
Link to the parcel tracking site with Sonapost: http://webtracking.sonapost.bf/webtracking
You will also quickly find the trace of your package on the post office tracking site for your country of residence.
Shipping costs include packaging, handling, export certificate or health certificate (for skins) and postage.
They are calculated in relation to the total weight of your order.
We advise you to group your purchases into a single order.
We cannot combine two separate orders and you will have to pay shipping costs for each of them.
Particular care is taken with parcels containing fragile objects.
Taxes and customs
Following the law of July 2021 concerning the VAT taxation of all parcels imported into the countries of the European Union zone, we have decided to domicile our "distance selling" activity in France.
By ordering on our site you are buying your items including tax from a company based in France.
Packages are shipped from Burkina-Faso by "BaraGnouma Production", "BaraGnouma Diffusion" is officially the importer (IOSS No.: IM2500028454) and the customer is the recipient. We take care of paying back the VAT collected at the time of purchase.
You do not have to pay VAT on arrival.